By Cary Shuman
East Boston Savings Bank hosted a gathering last Friday at its branch office at 856 Bennington Street to celebrate its 40 years in the Orients Heights neighborhood.
Chairman, CEO and President Richard Gavegnano, who has presided over the banking institution’s growth and success, personally greeted customers and business leaders at the event that included a luncheon and dessert.
“We’ve been very successful in East Boston and this branch opened up 40 years ago and it’s one of our larger branches,” said Gavegnano. “It’s just a tradition of East Boston Savings Bank to make a long-term commitment to the communities we serve. Between our three branches here, it’s actually more than 200 years of business in East Boston if you add up all the years each branch has been open. We’re absolutely ecstatic about the success we’ve had in East Boston, Winthrop, and Revere.”
He attributed the bank’s success to the personal service it gives to customers, its attention to detail, and going “that extra step” to help customers with their personal banking needs.
“We try to set our customers up for success, not failure,” said Gavegnano.
Gavegnano praised the Orients Heights branch that is led by manager Felicia Puopolo.
“The staff here is outstanding,” said Gavegnano. “We have great customer service and we have a great manager, Felicia Puopolo. She’s doing a great job and everyone on her staff is outstanding.”
Puopolo, who has been branch manager for two years and started as a bank teller 11 years ago, said the staff prides itself on its superior customer service.
“We make sure we offer all our customers the right products and we are a community bank – and that’s what we gear ourselves to,” said Puopolo. “Dick Gavegnano likes us to be out in the community. It’s very important to him that we make sure that everyone kno
ws who we are and that we service our community in East Boston.”
Sherri Raftery, administrative assistant for the East Boston Chamber of Commerce, said that East Boston Savings Bank has been a tremendous contributor to the community and local organizations.
“East Boston Savings Bank has been amazing in its support of people and local businesses,” said Raftery. “The staff at this branch is awesome. East Boston Savings Bank and Dick Gavegnano have always been supportive of events and they’re generous donors who really do help local businesses and people to realize their dreams.”